Culture by Design: Communicating Our Way to a Positive Culture

Spoiler alert: turnover is rarely all about pay—more often it’s about a lousy “culture.” And here’s the thing..culture isn’t crafted in policies; it’s spoken into being.  In this punch-packed recorded webinar, we expose the silent killers of veterinary culture and hand you six communication power-ups that flip them on their heads. Backed by hard data from communication guru Julien Mirivel and positive-psych research, you’ll learn to supercharge greetings, curiosity, compliments, disclosures, encouragements, and high-quality listening to speak the culture people want to work in. No kumbaya fluff—just quick hacks, interactive case-studies to practice with, and a blueprint for turning “small” talk into a conflict-managing, retention-enhancing strategy for both team and client interactions.